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Submitting Feedback and Reporting Errors

Submitting feedback and reporting errors is a straightforward process that empowers you to play a role in the continuous improvement of Katalys Marketing. We appreciate your input and look forward to collaborating with you to enhance the platform's functionality and performance.

Review the steps below to learn how to submit feedback and report errors through the platform.

How to Contact Support for Technical Issues

If you come across any issues while using the platform, whether it's a glitch, a feature not operating correctly, or a missing landing page, you can easily reach out to our product team. Here's how:

  1. Navigate to the Contact Support Section:

    1. Click the Question Mark icon at the top right of the page and select the Contact Support option.

  2. Create a New Ticket:

    1. Click the Create New Ticket Button and a dialogue box will appear where you can enter details about the issue.

    2. Add a Ticket Title. For example, if you're missing a landing page for a specific brand, use a title like Missing Landing Page - [Brand Name].

    3. Add details in the description. Such as the offer, the specific landing page that's missing, and any other relevant information. If you have a screenshot illustrating the problem, please attach it to the ticket.

  3. Submit the Ticket:

    1. Once you've provided all the necessary information, click Save and it will be added to our support team's queue.

Note: Your publisher manager can also address missing landing pages. However, using the support ticket system ensures a streamlined process.

How to Provide Critical Feedback

Whether you've encountered a specific problem or have an idea for a new feature, your feedback is crucial. Follow these steps to submit critical feedback:

  1. Navigate to the Give Feedback Section:

    1. Click the Question Mark icon at the top right of the page and select the Give Feedback option.

  2. Select Feedback Type:

    1. Either Report a problem or Suggest a feature

  3. Provide Details:

    1. Describe what you expected.

    2. Describe what happened instead.

    3. Add any other details or references that would be useful to the product team.

    4. Add a screenshot if necessary.

Note: a screenshot will be automatically generated from the page that you clicked the Give Feedback button. You can also upload additional screenshots.

  1. Submit Your Feedback: Once you've completed the form, review your input, and click the Send button. Your feedback will be directed to our product team for review.

Check out the video demo:

https://youtu.be/Anvkc7YKGKk

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