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How to Report Call Center Conversions to Katalys

Katalys can provide integrated reporting for your affiliate program. This provides your affiliates with feedback on their performance and offers better attribution for your program. To complete this, you need to:

  1. Configure your call center software to capture the Katalys “Transaction ID” parameter.

  2. Configure your call center software to report conversions back to your Katalys postback URL.

Follow the guides below to understand each of these steps.

Capturing Transaction ID into your software

When you setup your affiliate program with Katalys, ensure that you capture the “Transaction ID” parameter from your affiliate traffic. A typically setup would look like this:

  • When configuring your Katalys program’s Landing Pages, ensure that each landing page contains the URL parameter &transaction_id={transaction_id}.

    • This is the Katalys default syntax; unless you have requested changes or have a custom setup, your program likely already includes this paramter.

  • Work with your developer team to capture transaction_id into your call center software. This implementation will be unique to your setup.

Report Call Center Events back to Katalys

You need to configure your call center software to report events back to Katalys. This will look different based on the software you use. You need to identify how your call center software manages “postbacks” or “webhooks”, and install your Katalys postback into your software.

Generating an appropriate postback will be similar to the standard Katalys Postback Implementation guide. Your Katalys Postback URL will be:

CODE
https://db.revoffers.com/v2/_tr_offline?type=offline_conv&... (parameters defined below)

Parameter

Value

Note

type

offline_conv (fixed value)

This must be included in the parameters always.

site_id

A “Tracking ID” from your KMP Integrations page.

Get my Tracking ID →

This value is the Tracking ID associated with your other site data. It will look like KA-XXXXXX.

offer_id

A numeric ID identifying your Program

Get my Program ID →

This value is found in the URL for your program. It will be a number.

order_id

Unique identifier

This should be a globally unique sales or order identifier that will identify this record within your Katalys. It must be unique per conversion.

sale_amount

Value of the conversion

This value will come from your call center software.

transaction_id

Katalys Transaction ID

This is the stored Katalys Transaction ID stored within your call center software.

An example postback URL might look like the value below. Remember, this is for illustrative purposes only, and might not be appropriate for your call center software.

CODE
https://db.revoffers.com/v2/_tr_offline?type=offline_conv&site_id=${offer.siteName}&offer_id=${offer.tuneOfferId}&order_id={ActionId}&sale_amount={Amount}&transaction_id={SubId1}

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